Refund Policy
At Jollymist, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
We cannot accept returns for:
- Items damaged through misuse or improper handling.
- Products returned without original packaging.
- Clearance or final sale items (if applicable).
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Defective Products
If your item arrives damaged or defective, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos or videos showing the damage
Our team will work quickly to provide a replacement or refund when applicable.
Return Shipping
Customers are responsible for return shipping costs unless the product is defective, damaged, or shipped incorrectly.
Shipping fees are non-refundable unless otherwise required by law.
Order Cancellations
Orders may be canceled before they have been processed and shipped.
Once an order has been shipped, it can no longer be canceled and must follow the return process outlined above.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email:
vincentlambert607@outlook.com
We appreciate your trust in Jollymist and will do our best to ensure a positive shopping experience.